Job Description
NHS Property Services are hiring for a fantastic opportunity for a Mobilisation Manager. This a permanent opportunity based anywhere in England. The role is paying £38,000 - £45,000 with 27 days Holiday.
The role holder will lead on the mobilisation / demobilisation of Hard and Soft FM services within strict deadlines, providing support to all areas of FM Operations to deliver change projects. The post holder will be responsible for ensuring that Business processes, procedures and TOMs are implemented.
The role holder will implement effective ways of working to ensure mobilisation/demobilisation activities are delivered professionally and efficiently and undertake post mobilisation reviews to align any new business with NHS PS TOMs. The role holder will proactively engage with key stakeholders nationally to ensure a standardised approach to FM services.
Their remit includes:
Communicating key messages to team members about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business
Contributing to the development of local strategies and plan
Role modelling the values and behaviours and setting the cultural tone of the team
Engaging and collaborating with other managers across the business
Taking responsibility and ownership for people activity for the team
Developing high performing teams through recruiting and developing talent
Embracing and embedding change and other organisational initiatives
Tackling inefficiencies and driving continuous improvement
Embracing, adopting, and embedding technology to enable business outcomes
Core elements of the role:
Recruits and onboards new team members so that all new starters have a ‘best welcome’
Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive, high performing culture where colleagues can develop and thrive
Provides reporting on productivity and other KPIs.
Provides coaching and performance feedback to team members
Brings professional best practice to their roles and teams
Spots opportunities to improve processes and practises
Shares technical/professional skills and knowledge
Oversees service delivery to internal and external customers at agreed performance levels
Manages budgets I line with forecast (where appropriate)
Adheres to the appropriate governance and compliance standards for professional area
Manages internal and external customer relationships
Lead and/or support Delivery teams in the mobilisation/de-mobilisation of services both in-house and outsourced as required
Establish and maintain robust mobilisation processes, procedures and plans, ensuring all stages of mobilisation are clearly defined
Support transition of services from mobilisation to BAU stage by developing transition plans alongside colleages
Identify, assess, and manage risks to the success of projects, escalating areas of concern as appropriate
Coordinate and/or lead project meetings, ensuring progress updates are forthcoming, and record progress in line with the governance framework
Undertake data gathering exercises to aid in the development of business cases/proposals for change projects within FM and Property services
Implement a range of operational improvement methodologies to drive operational improvement delivering continual improvement in cost, quality, and service improvement
Develop ‘communities of best practise’ to drive continuous improvement and the sharing of best practice for your areas of responsibility
Provide professional advice, expertise, and training as and when required
Undertake where necessary line management responsibilities
Support the Delivery teams to review service models post mobilisation to align with the business approved target operating model and ways of working
Undertake lessons learnt for each project to proactively seek improvements in processes, methods, and tools, relating to project delivery
This role will require you to demonstrate the following Qualifications and Experience
Experience of line management in a busy, customer focused business
Experience of driving improvements to enable efficiency
Experience of delivering change
Track record of success in professional area
Experience of mobilising Hard and Soft FM projects.
Excellent analytic, problem solving and process mapping skills
Proficient user of Microsoft Office and Sharepoint
Proficient user of Smartsheet
Undertaking service audits and implementing action plans
Collating data to develop cost models
Risk / issue management and change control
Dependency / interdependency management across workstreams, projects and programmes.
Programme / Project planning
Demonstrable experience of working in a project environment
Hard and Soft FM facilities services – experience of working within Healthcare
Large and complex estate experience
NHS FM standards and guidance
Line management of FM staff
Professional/technical know how
Commercial and financial acumen
Relevant legislative/regulatory frameworks
Broad understanding of modern people practices
Planning and delivery/implementation skills
Tracking and reporting KPIs
Data-driven decision making
Budget management
NHSPS ‘engage and enable’ leadership behaviours
Stakeholder management
Continuous improvement
Customer focus
People management and coaching skills
Colleague engagement/wellbeing
Taking personal accountability
Methodical and reliable
Excellent communication skills
Demonstrates works to tight timelines
Works well under pressure
Working in large organisations with the ability to influence without authority
Self-motivated and autonomous
Strong business facing skills
Excellent IT skills
Excellent at communication
Building relationships
Excellent attention to detail
Good written and presentation skills
Highly organised and self-motivated
Educated to A Level standard and ideally educated to degree level or equivalent experience in Operational FM
Project Management accreditations is desirable.