Job Description
We have a great opportunity in the shape of a new role in our Customer experience team. The Senior Customer Experience Manager will play a critical role in ensuring customers are at the heart of our business, driving a customer centric culture by ensuring we understand every customer interaction. With a salary of between £65,000 - £75,000 DOE + 10% performance based bonus.
You will proactively engage with colleagues and customers to understand their needs, making system interactions they have as simple and effective as possible. This is a broad senior leadership role and the ideal candidate will be motivated by the opportunity to be a leader in driving collaboration across the business, helping reignite appetite for change and improvement. You will do this by strengthening trust with colleagues, building confidence in the systems and data NHSPS use to manage customer interactions, adding value to the NHS, and enabling delivery of excellent patient care.
Senior managers play an important role in delivering the NHSPS strategy. Typically, they contribute to and lead the delivery of specific elements of the strategy and will lead teams made up of managers, team contributors and specialists. Senior managers often have specialised professional skills and knowledge, and many lead large, multi-discipline operational teams.
Their remit includes:
- Communicating the NHSPS and functional vision and strategy, cascading key organisational messages to keep teams informed
- Contributing to functional and team strategies, developing short and longer-term plans for the team
- Role modelling the values and behaviours and setting the cultural tone of the team
- Enabling collaboration across the function and wider business
- Building organisational resilience through spotting and developing talent
- Leading and embedding change and other organisational initiatives
- Tackling inefficiencies and driving continuous improvement
- Embracing, adopting, and embedding technology to enable business outcomes
We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.
About us
NHS Property Services is a government-owned company which exists to help the NHS get the most from its estate and ensure that it is consistently fit for purpose, so that healthcare professionals can focus on delivering excellent patient care.
Today our portfolio is one of the largest in the UK, comprising more than 3,000 properties with 7,000 occupiers across England. This represents about 10% of the total NHS estate.
Our company culture is strong and one that we are proud of; the ideal candidate will reflect our values (the 4 C’s): Community, Colleagues, Commitment and Collaboration.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Best of luck with your application!