Soft FM Manager

NHS Property Services have a fantastic opportunity for a Soft FM Manager in Berkshire.  The role attracts a salary of £50,000 - £60,000. Car Allowance, Bonus & 27 Days Holiday.

Soft FM Managers will manage large soft Facilities Management teams with multiple disciplines and service delivery. They will manage soft service budgets and circa 150 colleagues. They play an important role at NHSPS. They are the conduit between senior managers and leaders and the colleagues across the business who deliver for our customers and who keep the business running smoothly. Their teams are made up of specialists and team contributors, and typically they are responsible for the delivery of defined elements of the strategy and operating plans.

The role requires frequent sharing of the same professional and technical backgrounds as their teams, and their role is to manage and coach their teams to deliver in line with targets and performance standards.    

Their remit includes:  

• Communicating key messages to team members about work plans and priorities, cascading organisational information to keep them connected to what is happening in the wider business  
• Contributing to the development of local strategies and plan  
• Role modelling the values and behaviours and setting the cultural tone of the team  

• Engaging and collaborating with other managers across the business  
• Taking responsibility and ownership for people activity for the team  
• Developing high performing teams through recruiting and developing talent  
• Embracing and embedding change and other organisational initiatives  
• Tackling inefficiencies and driving continuous improvement  

• Embracing, adopting, and embedding technology to enable business outcomes  

Managers are expected to have a good understanding of their functional area and how it connects with other parts of the business. They collaborate with other teams to deliver positive outcomes for internal and external customers and are focused on continuous improvement. Managers may be invited to contribute to working groups or other forums to improve the business.  Future senior managers may be identified and developed from this group.  

Key Responsibilities  

• To lead the delivery of Soft FM services across a defined portfolio of properties within a defined geographical area  
• Recruits and onboards new team members so that all new starters have a ‘best welcome’  
• Clarifies priorities, plans, and goals/performance standards for their team; creates an inclusive, high performing culture where colleagues can develop and thrive  
• Provides reporting on productivity and other KPIs.  

• Provides coaching and performance feedback to team members  
• Brings professional best practice to their roles and teams  
• Spots opportunities to improve processes and practises   
• Shares technical/professional skills and knowledge  
• Oversees service delivery to internal and external customers at agreed performance levels   

• Manages budgets in line with forecast (where appropriate)  
• Adheres to the appropriate governance and compliance standards for professional area  
• Manages internal and external customer relationships  
• Shares technical/professional skills and knowledge  
• Leading a team to deliver the required service quality standards, maintaining safety excellence and a secure workplace, driving continuous service improvement, improving customer experience whilst ensuring services are delivered in line with budget expectations.  

This role will require you to demonstrate the following Experience, Capabilities and Knowledge 

• Experience of line management in a busy, customer focused business  
• Experience of driving improvements to enable efficiency  

• Experience of delivering change  
• Track record of success in professional area  
• Experience of ensuring safe and compliant soft FM service standards are delivered   
• Demonstrable experience of organisational change  
• Demonstrable experience of leading an in-house delivery team and contractors  

• Significant experience in managing delivery across multiple sites and multiple services  
• Experience of budget setting and financial management  
• Planning and delivery/implementation skills  
• Tracking and reporting KPIs  
• Data-driven decision making  

• Budget management  
• NHSPS ‘engage and enable’ leadership behaviours  
• Stakeholder management  
• Continuous improvement  
• Customer focus  

• People management and coaching skills  
• Colleague engagement/wellbeing  
• Taking personal accountability   
• Professional/technical know how  
• Commercial and financial acumen  

• Relevant legislative/regulatory frameworks  
• Broad understanding of modern people practices   
• Specialist knowledge of soft FM services, including but not limited to Catering, Cleaning, Grounds & Gardens, Portering, Reception and Waste service   
• A sound knowledge of the business standards, statutory and regulatory requirements   
• Knowledge of relevant technical guidance for Soft FM services in a healthcare environment   

• Knowledge of SME support, where to find it, and the correct use of other functions  
• Essential: Degree level or equivalent vocational/professional qualification or equivalent professional experience and post graduate business management qualification or equivalent professional development   
• Desirable: Member of Institute of Workplace and Facilities Management and Holder of IWFM Level 3 qualification in Facilities Management or above