Job Description
We have a fantastic opportunity for a Credit Controller to join our team based in Stockport. The salary on offer is from £30,000 to £35,000.
This role is responsible for minimising debts, resolving customer disputes and collect cash. Support key strategic projects internal and externally such as Direct Payments for GPs. Another important aspect of the role is to be instrumental in minimising the level of outstanding debt and ensuring the business credit control policies are applied at all times.
Responsibilities for this role will include the management of the day-to-day credit control activities of a portfolio of customer accounts. You will focus on the collection of high-value debts to maximise business income; build customer relationships to ensure disputes and queries go through the company’s escalation policy; and use Compass (CRM system) to capture customer information i.e. queries, cases, etc.
Collaboration with internal stakeholders in Finance, Asset and FM to resolve issues, respond to queries and settle disputes is a critical element of this position. You will also escalate customer accounts to the Senior Credit Controller that are non-payers.
To succeed in this position, you must have experience in credit control function and in dealing with high-value B2B debts and complex bureaucratic customers.
The ideal skillset for this role would include someone who is numerical with great communication. We are looking for an analytical problem solver, with experience of planning, organising, and delivery.
We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.
Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.
If you are a member of a professional body we’ll pay for your membership and once you get your digital kit you’ll be good to go in one of our great offices (or at home!)
Who are we?
We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Best of luck with your application!