Job Description
NHS Property Services have a fantastic opportunity for an Estates Delivery Partner covering the London region. This is a Permanent opportunity offering a competitive salary of £80,000 - £95,000. The role will attract 27 days Holiday, Car Allowance, Management Bonus of up to 10% of base salary.
Senior managers play an important role in delivering the NHSPS strategy. Typically, they contribute to and lead the delivery of specific elements of the strategy and will lead teams made up of managers, team contributors and specialists. Senior managers often have specialised professional skills and knowledge, and many lead large, multi-discipline operational teams.
Their remit includes:
- Communicating the NHSPS functional vision and strategy, cascading key organisational messages to keep teams informed
- Contributing to functional and team strategies, developing short and longer-term plans for the team
- Role modelling the values and behaviours and setting the cultural tone of the team
- Enabling collaboration across the function and wider business
- Building organisational resilience through spotting and developing talent within and beyond their own teams, attracting high calibre people to fill vacancies and retaining great people
- Leading and embedding change and other organisational initiatives
- Tackling inefficiencies and driving continuous improvement
- Embracing, adopting, and embedding technology to enable business outcomes
Senior managers are expected to have a broad understanding of the business and be able to see beyond their functional area. They can see the bigger picture and can connect across the business to collaborate and make decisions in the best interest of the business. They should have good understanding of the internal and external customer journeys relating to their role and seek to drive continuous improvement across these.
Senior managers may be invited to contribute to cross-business working groups and support colleague development across the wider business. Future SLT may be identified and developed from this group.
Estates Delivery Partners provide operational leadership within a defined geographical area, to ensure the company’s strategy is delivered. This is a senior leadership role within region, delivering full range of property management and Facilities Management services. Managing an average budget of £25M, circa~110 properties with a Gross Internal Area of 100,000 square metres and approximately 200 people.
Key Responsibilities
- Sets direction and clarifies priorities, plans, and goals for their team; creates an inclusive, high performing culture where colleagues can develop and thrive
- Brings professional best practice to their roles and teams to create strategies and plans
- Drives continuous improvement across their team’s remit and ensures teams operate effectively to deliver their collective goals
- Shares technical/professional skills and knowledge
- Oversees service delivery to internal and external customers at agreed performance levels with alignment to corporate performance framework
- Manages financial performance and budgets
- Adheres to the appropriate governance and compliance standards for professional area
- Represents NHSPS to internal and external stakeholders and customers credibly and positively
- Delivery of services within a defined geographical area – accountable for regional delivery of Facilities Management, Property Management and PFI services (if applicable)
- P&L ownership for Business Unit
- Interface with other Business Units and functions
- Work in conjunction with Customer function, to design and implement estates and NHS Trust engagement strategies to ensure effective management of customer relations and customer service needs are identified and met
- Availability to manage escalated incidents out of hours, as per the emergency preparedness and response process
This role will require you to demonstrate the following Experience, Capabilities and Knowledge
- Experience of leading and engaging in a complex environment
- Experience and breadth in more than one sector
- Experience of leading managers and wider teams
- Experience of delivering change
- Track record of success in professional area
- Experience across FM delivery, safety, compliance, and/or Property Management background
- Achieving service excellence against key performance indicators in line with NHSPS SLAs and metrics shared with the customers
- Designing and implementing a governance framework for the management of local suppliers
- Strategic and analytical thinking
- Planning and delivery
- Data-driven decision making
- Budget management
- Leading change
- Continuous improvement
- Customer focus
- Networking and stakeholder management
- Project management and delivery
- People management skills
- Taking personal accountability
- Highly developed influencing and negotiation skills
- Professional/technical know how
- Commercial and financial acumen
- Relevant legislative/regulatory frameworks
- NHS and NHS Long-term plan
- Broad understanding of modern people practices
- Extensive knowledge of FM, safety legislation, compliance, and risk management
- Broad understanding of property portfolio management/strategy including occupancy structures and funding in NHS environment
- Significant experience managing compliance and safety management activities
- Understanding of technical planned building maintenance regimes
- Proven track record of managing large scales property/FM teams
- Significant experience in RICS or IWFM qualification preferred or length/level of experience commensurate with these qualifications
*Cross functional training and support will be available in these areas