Job Description
We have a fantastic opportunity for a Service Desk Analyst to join our team based in London with flexible working on a 12month FTC. The salary on offer is up to £27,000.
We are looking for an enthusiastic & motivated individual with a positive and customer focused approach. The successful candidate will be instrumental in delivering high quality IT Support services to our customers, by taking calls from customers on the phone, answering Self-Service Portal raised tickets, email and some desk side requests. You will need to record accurate information about the user, their fault and other key information to aid the issue/fault being fixed.
Key Responsibilities also include, ensuring that standardised methods and procedures are used for efficient handling and reporting of incidents. Increasing the visibility and communication of incidents to business and IT staff and enhancing business perception of IT through use of professional approaches in quickly resolving and communicating incidents.
To help succeed in this role you must have:
- 2 Year’s experience in similar 1st or 2nd line role
- Managed Engine experience
- Experience with Microsoft products, networking and Cloud based services
We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.
Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.
Who are we?
We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Best of luck with your application!