Job Description
We have a fantastic opportunity for a Senior Finance Customer Relationship Partner 12 Month FTC to join our Northern team with a salary on offer from £43,000 - £48,000 DOE + 10% performance based bonus. This role can be based anywhere in the North of England and would be a Hybrid role.
The purpose of this role is to lead and manage finance relationships with a portfolio of key customers in the region working to the Regional Finance Senior Manager and with oversight from the customer owners. The role will also provide support to the Delivery and Customer Relationship Management in customer engagement where necessary. As a member of a regional team that extends beyond the functional role there is an expectation for this person to:
- Understand vision, strategy and setting the cultural tone of NHSPS by role-modelling and embedding values and behaviours
- Enable collaboration across the business and removing barriers to action and delivery
- Build organisational resilience through own personal development and career planning
- Constructively assists in change and other organisational initiatives
- Identify inefficiencies and supports the drive for continuous improvement
The successful candidate will be regularly engaging with our customers, working with them to foster positive, solutions focused relationships. As such the ideal candidate must have excellent communication and influencing skills to develop these relationships and put our customers are the very centre of everything we do.
The ideal candidate will have experience in:
• Experience of customer relationship management, dealing with all levels of customer representatives.
• Managing a portfolio of customers
• Working autonomously, but proactively escalate for senior support as appropriate
• Ability to summarise and recommend recovery strategy or settlement
• Understanding of property and facility management terminology.
We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.
Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.
If you are a member of a professional body we’ll pay for your membership and once you get your digital kit you’ll be good to go in one of our great offices (or at home!)
Who are we?
We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Best of luck with your application!