Job Description
We have a fantastic opportunity for a Site Support Engineer to join our national team with a salary on offer from £38,000 - £43,000 per annum.
Reporting to the Site Support Manager, you will be part of a small team (with assistance from vendors) responsible for physical and logical connectivity and support of 200 sites across the UK of various sizes and complexity.
This role will be majority Midlands based requiring travel to and from sites as part of the working day. It will include such tasks as site surveys for circuits, cabling, network installations, and EUC deployments, as well as relocations, decommissions, recovery, internal moves, re-fits.
This will require communicating and organising with 3rd party suppliers. Day to day BAU support and all the activities, technical, planning, organisation, execution, documentation, and administration, that it entails to provide support and services to the business.
You will:
- Use (ITIL) ticket system to manage Incidents, Service Requests and Changes.
- Respond to BAU incidents either directly onsite or assist remotely to ensure site & user connectivity using monitoring and configuration tools and gaining remote access via cloud portal tools, Meraki & Citrix Orchestrator.
- Monitor via Solarwinds, Investigate, raise, resolve, record tickets attended.
- Plan and execute responses to Service requests using Site Support Team and ITIL change processes.
- Work with other technical teams to assist with discovery and documentation of the NHSPS estate and how our colleagues use our services.
The Successful candidate must have experience of:
- ITIL Service Management Framework
- Office EUC IT installations.
- Network hardware installation into cabinets and inter cab connectivity via fibre.
- Circuit Installation management of third parties and cabling vendors.
- Connection Types RJ45, RJ11, Fibre LC, ST, SC
- Fibre Modes, SM, MM.
- Router configuration & installation.
- Switch configuration & installation.
- Access Point configuration & installation.
We understand how important life is outside of work so, as well as a competitive salary and 27 days annual leave, we’ll support you, wherever possible, so that you don’t miss out on what truly matters to you.
If you do ever need a little bit of extra help we have a great employee assistance programme, financial well-being support and access to great discounts with leading high street names with the bluelight discount card.
Our range of network groups are also there to support you to truly be yourself at work and play a key role in helping shape our future. We ‘hire for attitude and train for skills’ providing opportunities for our people to develop & progress their careers at all levels through our Professional Excellence Framework.
If you are a member of a professional body we’ll pay for your membership and once you get your digital kit you’ll be good to go in one of our great offices (or at home!)
Who are we?
We are part of the NHS family with 6,000 professionals supporting over 3,000 healthcare properties across England. Our purpose is to enable excellent patient care by being the best property and facilities provider to the NHS.
Our services include estate strategy and optimisation, property management, facilities management, property development and construction project management. We help support millions of patients and NHS colleagues in collaboration without 7,000 customers who range from Integrated Care Systems, health providers, charities and more.
Our culture and values seek to place our NHS colleagues and their patients, at the heart of everything we do.
We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.
Best of luck with your application!