Colleague Relations Case Manager

At NHS Property Services, we believe our people are our greatest asset. That’s why we’re committed to creating a workplace where everyone feels valued, supported, and empowered to thrive. Our People Strategy - Get, Grow, and Keep Great People, is all about building a values-driven culture where colleagues and customers are at the heart of everything we do.

As a Colleague Relations Case Manager, you’ll play a key role in fostering a positive and inclusive working environment. You’ll provide expert guidance, coaching, and support to line managers across your aligned region or corporate area, helping them navigate complex colleague relations cases with confidence and clarity. Your impartial advice will strengthen capability, ensure consistent application of policies, and empower managers to make the right decisions, first time.

Who you are

You’re a compassionate HR professional with a strong background in colleague relations and case management. You bring sound judgment, emotional intelligence, and a calm, solutions-focused approach to complex situations. With a deep understanding of employment law and HR best practice, you’re skilled at coaching managers, navigating sensitive issues, and driving fair, consistent outcomes. You thrive in a values-led organisation, and you’re passionate about creating a positive workplace culture where people feel supported, respected, and empowered to succeed.

Key responsibilities:

• Build trusted, credible relationships with management teams and People Business Partners across the regional or corporate area to provide CR advice, guidance, and resolution for CR cases, following through to resolution and tracking advice in the CR Case Management System.
• Demonstrate sound judgement, ensuring balanced advice based on assessment of risk that derives results that are in line with our values and culture as well as commercially balanced.
• Coaching and influencing managers to help develop their confidence, capability and judgement when making colleague relations decisions.
• Advising managers to effectively resolve problems and disputes, working towards permanent resolutions which will enable teams to focus on what’s important to them and our business. Encouraging informal dispute resolution where possible.
• High standards of case confidentiality and ensure that confidentiality is a clearly understood element of all business relationships between the team and those they advise in.
• Provide your key stakeholder with case data and insights to formulate any proactive learning interventions and coaching that improves management capability.
• Improve and coach line managers in managing investigations, disciplinaries, appeals, absence, fair treatments, performance, flexible working, TUPE consultation and discrimination cases to protect the reputation of the NHS PS and prevent unnecessary litigation and risk.
• Providing consistent advice, guidance and supporting documents in line with NHSPS policies and procedures to prevent unnecessary confusion or mixed messaged for our colleagues or line managers.
• Excellent prioritisation of case management and workload, ensuring time and focus is spent on the right cases and activities to deliver the CR strategy of creating a positive colleague relations culture

Where you’ll be

We have a hybrid model, there will be travel across the Midlands area weekly with this specific role and this role requires regular presence in our London office.

What we can offer you

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave + 8 days bank holiday with the option to buy additional weeks leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.  

• SMART Pension contribution into which the company will contribute up to 6%

• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a purpose…

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it’s important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.  

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential. 

We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Check out more about Life at NHSPS on our LinkedIn page!